At HBBet, every piece of your data is treated like a trust. On this page, you'll find a clear breakdown of what information we collect, how it's used, and who can access it.
The 6 principles we strictly uphold to protect your privacy at HBBet
HBBet (https://hbbet.life) takes your personal data very seriously. This privacy policy explains what information HBBet collects, why it collects it, how it is kept secure, and what rights you have.
We understand that sharing personal information online is a matter of trust — and HBBet never takes that lightly. If you have any questions after reading this policy, our support team is always ready to help.
Please Note: By creating an account or using the platform, you agree to this Privacy Policy. Please take a moment to read it carefully.
HBBet collects two types of information — what you provide directly and what is generated automatically while you use the platform:
| Data Type | Example | Is it collected? |
|---|---|---|
| Identity Information | Name, date of birth, NID number | ✔ Yes |
| Contact Information | Mobile number, email | ✔ Yes |
| Financial Information | Mobile banking number, transaction history | ✔ Yes |
| Device Information | IP address, browser, device model | ✔ Automatic |
| Usage Data | Page visits, betting history, session duration | ✔ Automatic |
| Biometric Data | Fingerprints, facial scans | ✘ Not Collected |
| Social Media Information | Facebook, Twitter profiles | ✘ Not Collected |
HBBet collects information through three primary methods:
HBBet never collects your full bank account number or PIN/password. Only mobile banking numbers are used for payment purposes.
HBBet uses your data solely for the following purposes — and nothing beyond them:
HBBet will never use your personal data for marketing or advertising purposes without your consent. If you'd prefer not to receive promotional communications, you can easily opt out from your account settings.
The most fundamental principle at HBBet is — Your data is never sold. However, in limited circumstances, information may need to be shared with third parties:
Guarantee: No one outside the third parties listed above will have access to your information. HBBet maintains strict confidentiality agreements with all of these providers.
HBBet's website and app use cookies to make your experience smoother and more personalized. We primarily use three types of cookies:
You can disable optional cookies through your browser settings or HBBet's cookie management tool. Please note that disabling essential cookies may affect the platform's functionality.
HBBet follows a "retain only as long as necessary" policy for data storage. Different retention periods apply depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligation |
| Transaction History | 10 Years | Compliance with AML regulations |
| KYC Documents | 5 years (after account closure) | Regulatory Requirements |
| Support Chat Logs | 3 Years | Dispute Resolution |
| Analytics Data | 2 Years | Service Improvement |
| Marketing Preferences | Until opt-out | User Consent |
Once the designated period has passed, data is permanently deleted or fully anonymized so that no individual can be identified.
You have the following rights regarding your personal data on HBBet:
You can request a copy of all data we hold about you by contacting support at any time.
If your information is incorrect or incomplete, please contact support to have it updated.
When closing your account, you may request that your information be deleted (except where retention is required by law).
You can object to your data being used for marketing or other optional purposes.
You can receive your data in a structured, machine-readable format.
In certain circumstances, you may request that the processing of your data be restricted.
To exercise these rights support@hbbet.life. We typically respond within 15 business days.
HBBet strictly prohibits registration by anyone under the age of 18. We do not knowingly collect or store any information from minors.
If you believe a minor is using HBBet, please notify us at support@hbbet.life. We will take immediate action.
HBBet may update this privacy policy as needed. For significant changes, our process is as follows:
Continued use of the platform after the notice will be taken as acceptance of the updated policy. If you do not agree to the new policy, please request account closure.
If you have any questions or concerns about our privacy policy, please reach out to us:
📧 Email: support@hbbet.life
💬 Live Chat: Log in to the platform for 24/7 support
⏱️ Response Time: 4–6 hours via email, 2–5 minutes via chat
HBBet takes all privacy complaints with the utmost seriousness. Every complaint is thoroughly investigated and resolved. We make every effort to respond with a full explanation in Bengali.
What our players ask about most
Done reading the Privacy Policy? Go ahead and open your HBBet account with confidence — every piece of information you share with us is held in trust.